Terms & Conditions

Agreement

This Agreement applies to your purchases of Product(s) from this Website. The parties to this Agreement are: (1) the person who makes the purchase, referred to throughout the Agreement as “you” or “your”, and (2) our company, Perfect Oils Limited, whose registered address is 8 Chaucer Road, Forest Gate, London E7 9NB and registered number is 13278318, Is referred to in this Agreement as the “Company”, “we”, and “us”.

We may make changes to the terms and conditions of this Agreement, but the latest version will always appear on this page. Any changes to this Agreement will apply to all new orders placed after the change is published on the Website. You should check this Agreement before each order you place, in case it has changed since your last visit.

Ordering

Orders of Product(s) are subject to availability. When you place an order, we will confirm it by email, but the order will only become legally binding on us when we send you an email confirming dispatch of the Product(s). If we cannot fulfil your order for any reason, we will notify you as soon as we reasonably can.

We try to ensure that product details displayed on the Website are correct and up-to-date. However, any error or omission in any information on the Website, or in any other communication or document issued by us, may be corrected without any liability on our part. You will then be given the option of re-confirming your order at the correct price or cancelling your order. If you have already paid for the Product(s) at the erroneous price, you will receive a full refund if you decide to cancel.

Images of products on the Website are intended as a guide and the actual product may differ slightly in some respects. All weights and dimensions given are approximate.

Before clicking the ‘Confirm Order’ button, you should check that your order summary is correct. You should print or retain your email confirmation in case you need to contact us about your order.

 

Payment

Unless otherwise stated, all prices shown on the Website are inclusive of VAT and other applicable UK taxes. The prices shown do not include the delivery fee unless it is stated free delivery, If their is a charge it will be added to your total order price.

Orders must be paid for immediately by credit, debit card or Paypal. If we cannot accept your order for any reason, we will process a full refund within seven days.

Delivery

We will endeavour to deliver the Product(s) as soon as possible after confirmation of your order. However, we will accept responsibility for loss or damage caused by any delay in delivering the Product(s). We will try to keep you informed in the event of any delay.

Delivery will be to the address specified by you when ordering. If you are ordering goods for delivery outside of the EU, please check what taxes or duties may apply, as you will have to pay these yourself. We do not know and cannot control what charges you may have to pay once the Product(s) reach the destination country.

As soon as the Product(s) are delivered to you, you become the owner of those Product(s) and the risk will passed to you. This means that you will be liable for any subsequent damage, loss or destruction to the Product(s).

Orders are dispatched from our UK warehouse on the same day if placed before 12pm Mon-Fri, and the next business day if placed after.

Please note that we are unable to influence the delivery of any parcels once they have left our warehouse. Please ensure you have entered the correct delivery details prior to confirming your order. If we are unable to deliver due to wrong information being input at the order stage you will still be charged for all original and additional redelivery costs.

Should you feel that your order has become lost or was unable to be delivered to you please contact us after 5 days. Please note that we will try our best to resolve this issue but we may feel it is appropriate to refund your order after a second delivery attempt.  

We use a broad range of couriers for our parcel deliveries to reduce costs to our customers. In some instances, we will use UK Royal Mail who will pass the delivery on to a local international postal service. Once out of the UK we will be unable to track your parcel or influence the delivery. Please try contacting your local postal agent/office, they may be able to help.

Returns 

If for some reason you are not happy with your product, you will have to return unused and unopened packaging to us with in 28 days of receiving the item.  All refund will be issued once the product has been received.